Ordered with ETA
You have a supplier date. Share it once.
Hi Alex — I ordered the part we need. Supplier says it should arrive by Friday. I’ll text you as soon as it’s here so we can finish the job.
Parts Ordered / Waiting on Parts
Need a parts ordered text? The job paused because something has to ship in. Tell them what you ordered, a realistic window if you have one, and that you’ll book the finish when it lands. A clear waiting on parts message beats radio silence while the box is in transit.
Swap Alex for their name. Add the part name and ETA only if you’re sure — vague is better than wrong.
When to use this
- You diagnosed the issue and placed an order; the visit can’t finish yet.
- You’re updating them mid-wait, not canceling the whole job.
- Not a same-day cancel — that’s Cancel today or Sick day.
- Not the thank-you after parts arrive — use Thank you for your patience or Resume when you rebook.
Ordered, no firm date
Lead time is fuzzy. Don’t invent a day.
Hi — parts are ordered. I don’t have a firm delivery day yet. I’ll update you when the tracking shows it’s on the way, then we’ll set a time to wrap up.
Job paused until parts land
They’re wondering if you’re still coming.
Hi Jordan — we’re paused until the replacement part arrives. Everything else is set; I just can’t finish without it. I’ll book the return visit as soon as it shows up.
Special-order part
Longer wait; set expectations.
Quick update: the part is a special order, so it may take a bit longer than a stock item. I’ll keep you posted and won’t show up until we have it in hand.
Parts in — next step
Arrival ping; offer finish times.
Good news — the parts arrived. I can finish Tue afternoon or Wed morning. Which works better for you?
How to send it
Copy one message, swap in the real name, part, and window, and send from your own phone or email. Keep it to a few sentences. If they need a different topic, use a Related link below instead of mixing two subjects in one text.