You’ll replace it
Own it. No charge to them.
Hi Jordan — I cracked the glass in the bathroom while I was working. I’ll replace it. No charge to you. I’m sorry.
You broke something on site
You did the damage. Say so first, then how you’ll replace it. This isn’t a complaint they sent you — you found it with your own hands. Tell them first. Silence feels like hiding it.
Name the thing. Don’t wait for them to notice.
When to use this
- You damaged something on site — say it before they find it.
- Offer repair, replace, or pay — only what you can actually do.
- Not Make it right for soft quality complaints; this is physical damage.
- Document with a photo if you said you would.
Fix it before you leave
A nick you can still make right today.
I nicked the door frame with the ladder. I’ll fill and paint it before I leave. That’s on me.
Match and put it back
You have to go get a part. They shouldn’t pay.
I broke the ceramic knob. I’ll pick up a match this afternoon and put it on. You shouldn’t pay for that.
Will replace
You can buy the same item.
Hi Jordan — I cracked the small vase on the shelf. I’ll replace it with the same one; sending a photo of what I found online — tell me if that’s right.
Will pay for repair
Specialist needed.
I scuffed the door frame while moving the ladder. I’ll cover the touch-up — can your usual painter invoice me, or should I hire someone?
How to send it
Copy one message, swap in the real name and time, and send from your own phone or email. Keep it to a few sentences. If they need a different topic, use a Related link below instead of mixing two subjects in one text.