Covered return visit
It’s under your guarantee.
Hi Alex — sorry the latch isn’t holding. That’s covered under the 90-day guarantee on that install. I can come back Tuesday October 20 between 10 and 12 at no charge. Does that work?
Schedule a warranty or guarantee visit
When something you installed or repaired needs a free return visit under your guarantee, a short text sets expectations better than a vague “I’ll come look.” Say that the visit is covered, pick a real window, and note what’s included versus what would be a new charge. After the fix, a quick check-in closes the loop. Keep it matter-of-fact — you’re standing behind the work, not apologizing for existing.
Only call it warranty work if it really is. If the issue is outside your guarantee, say so kindly and quote the new visit instead of blurring the line.
When to use this
- A recent install or repair failed within your stated guarantee window.
- You need to schedule the free return visit and put the date in writing.
- You want to clarify what the revisit covers before you arrive.
- Not for a brand-new complaint on unrelated work — use Make it right instead.
Confirm the warranty slot
After they picked a time.
Hi Jordan — locked in for Thursday October 22, 2–4. I’ll adjust the hinge and test the door. No charge for this visit. See you then.
What’s covered vs not
Set the boundary before you arrive.
Hi Alex — the revisit covers the faucet I installed last month. If we find a separate supply-line issue behind the wall, that would be a new quote before I start. I’ll text you from the job if anything else shows up.
After the fix check-in
Confirm it held.
Hi Jordan — just checking in a day after the warranty visit. Is the seal still dry and quiet? If anything feels off, reply and I’ll come back again under the same guarantee.
Decline out-of-scope kindly
Not covered — offer a normal quote.
Hi Alex — thanks for the photos. That wear is outside the 60-day workmanship window (and looks like normal use on the old hardware). Happy to replace it as a regular visit — about $120 parts and labor. Want me to send a short estimate?
How to send it
Copy one message, swap in the real name and details, and send from your own phone or email. Keep it to a few sentences. If they need a different topic, use a Related link below instead of mixing two subjects in one text.